![]() Step 2: Click To The Submit Comment button. Mark the Visible on Frontend checkbox to post the comment in the customer’s account.Mark the Notify Customer by Email check box to send the comment to the customer by email.Below the Comment History section is the history of all activities related to the order. Step 1: In the View Memo page, you need to scroll down to the Comment History section and type the comment in the box. How To Add A Comment To The Completed Credit Memo Based on the payment type, click to the Refund Offline button or Refund Online button to complete the process and create the credit memo.The status of a credit memo notification comes up in the completed credit memo beside the credit memo number. To include that comment in the email, check the Append Comments checkbox. In the Credit Memo Comments box, enter any comments you want.In case you want to send an Email notification to the customer, tick the Email Copy of Credit Memo checkbox.The amount will be credited to the customer’s account balance. If the purchase was made by using store credit, mark the Refund to Store Credit checkbox. ![]() The amount is not deducted from a particular part of the items such as shipping, product price, or tax. In the Adjustment Fee field, enter a value to be deducted from the total amount refunded.The amount entered can not increase the total refund greater than the paid amount. In the Adjustment Refund field, enter an amount that will be added to the total amount refunded as an additional refund beyond shipping, product price, and tax cost.The amount can be decreased, but not increased, like the quantity. It equals the initial shipping amount minus any shipping amount that has already been refunded. This field initially shows the total shipping amount from the order that is available for refund. In the Refund Shipping field, enter an amount to be refunded from the shipping fee.Note: The amount to be credited cannot exceed the maximum amount that is available for refund. Click to the Update Qty’s button to automatically recalculate the total.If any items will not be refunded, enter 0 into the Qty to Refund box.In the Qty to Refund box, enter the number of items to be returned and press the Enter key to record the change.Note: The Return to Stock checkbox is available only if the inventory Stock Options is set to Decrease Stock When Order Is Placed. If the product is not returned to inventory, leave the box blank.If the product is to be returned to inventory, mark the Return to Stock checkbox.Now, you will see the New Memo page with the Items to Refund section that lists each item from the invoice. ![]() Note: The button will only appear if an invoice is created for that order. Tap to the Credit Memo button in the upper right corner of the screen. In the Order Management grid, find an order which you want to create a credit memo for.Ĭlick directly on that order or click to the View button in the Action column to see all details of the order. Step 2: Select The Order To Create The Credit Memo ![]() Payments via credit card Step 1: Access The Order Gridįrom the admin panel, click to Sales, then choose Orders to view all of your current orders.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |